Refund terms

Crypto2GiftCards sells digital gift-card codes. Because codes are digital and delivered instantly, orders are generally non-refundable once a working code has been delivered. However, if a code is invalid, or an order is not fulfilled correctly, we will replace it or refund you. This policy explains exactly when and how.

• The gift-card code is invalid, already redeemed, or rejected by the issuer.
• You paid but never received a code for a completed order.
• You were charged twice for the same order, or paid more than the amount quoted.
• The code you received does not match the brand, denomination or region you ordered.
• The order was paid in full but our system failed to fulfil it and cannot be completed.

• Change of mind after a valid code has been delivered.
• The code was already redeemed, or partially used, by anyone.
• You ordered the wrong region, currency or brand by mistake (please check the brand page first).
• Issuer-side restrictions (e.g. redeeming a US card outside the US) that are disclosed on the brand page.
• Blockchain network fees, price movement of the cryptocurrency, or losses caused by sending to the wrong address.
• Requests made more than 14 days after purchase.

1. Email support@crypto2giftcard.store from the address on your account.
2. Include your order number (e.g. GC-XXXXXXXXXX).
3. Include the transaction ID / hash from the wallet you paid with.
4. Describe the problem and, where possible, attach a screenshot of the issuer's error message. Do not post codes publicly.

We acknowledge requests within 24 hours and aim to resolve them promptly. You can also reach us on our official channels.

We always try a replacement code first, since that is usually fastest for you. Where a replacement is not possible, we refund the amount you paid. Refunds are issued in the same cryptocurrency and amount (in crypto) that you paid, to a wallet address you provide, or at our discretion in the equivalent fiat value. Approved refunds are typically processed within 5–10 business days.

Cryptocurrency payments are irreversible and are not covered by card-network chargeback schemes. Please contact us before starting any dispute — we can almost always resolve the issue faster directly. We may suspend an account where a dispute is opened fraudulently or without contact.

Nothing in this policy limits mandatory consumer rights in your country of residence. If you are in the EEA or UK, digital content is generally supplied with your consent to immediate delivery, which means the 14-day right of withdrawal for digital content may not apply once delivery has begun — but you remain entitled to a remedy if the code is faulty or not as described.

Questions about a refund? Email support@crypto2giftcard.store or read our FAQ. This policy forms part of our Terms of Service.